Shipping policy

SHIPPING POLICY

Thank you for shopping with 3ctws. This Shipping Policy explains how orders are processed, shipped, and delivered.

SHIPPING DESTINATIONS

We offer worldwide shipping. Delivery availability may vary by destination, product, carrier restrictions, and local regulations.

SHIPPING COST

We currently offer free shipping on all orders. If an exceptional surcharge applies to a remote location or special delivery service, it will be shown before you complete checkout.

ORDER PROCESSING

Orders are processed after payment and order details have been verified. Processing time may vary during weekends, public holidays, promotional periods, or periods of high order volume. Orders containing multiple items may be shipped separately.

DELIVERY ESTIMATES

Estimated delivery times depend on the destination, carrier, customs processing, weather, and other circumstances outside our control. Any delivery estimate shown at checkout or provided after shipment is an estimate and is not a guaranteed delivery date.

ORDER TRACKING

When tracking is available, tracking details will be provided after the order has shipped. Tracking information may take some time to update after the carrier receives the parcel.

ADDRESS CHANGES

Customers are responsible for providing a complete and accurate shipping address. Contact us as soon as possible if an address needs to be corrected. We cannot guarantee changes after an order has entered processing or has been shipped.

CUSTOMS, DUTIES, AND TAXES

International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer's responsibility. Customs clearance may affect delivery time.

DELAYS

Carrier delays, customs inspections, severe weather, public holidays, and other events beyond our reasonable control may affect delivery. We will assist with available tracking information, but we are not responsible for delays caused by the carrier or customs authorities.

LOST, DAMAGED, OR MISSING PACKAGES

If your package appears lost, arrives damaged, or contains missing items, contact us promptly through the contact details listed on our website. Include your order number and relevant photos when applicable so we can review the issue and assist you.

RETURNED OR UNDELIVERABLE PACKAGES

Packages may be returned because of an incorrect address, an unclaimed delivery, refusal, or repeated failed delivery attempts. Additional shipping charges may apply if reshipment is requested.

For questions about shipping or delivery, please contact us through the Contact Us page on our website and include your order number.